Nemoz Terms & Conditions of Service
Effective Date: January 20, 2026
Article 1 (Purpose)
These Terms of Service (“Terms”) are intended to define the rights, obligations, and responsibilities between Nemoz Lab Co., Ltd. (hereinafter referred to as the “Company”) and users in connection with the use of the Nemoz service (hereinafter referred to as the “Service”) operated by the Company.
The scope of services covered by these Terms includes the following:
1. Nemoz App: A mobile application through which users may access digital content (music, videos, images, e-books, etc.), goods, and related ancillary services provided by the Company
2. Nemoz Shop: An e-commerce platform where users may purchase Nemo Albums and related merchandise
3. Other related websites and services operated by the Company.
Article 2 (Definitions)
The definitions of terms used in these Terms are as follows. Any terms not defined herein shall be interpreted in accordance with applicable laws and customary practices.
1. “Service” refers to the Nemoz App, Nemoz Shop, and other related websites and ancillary services operated by the Company.
2. “Member” refers to a user who has entered into a service agreement with the Company by registering for the Service.
3. “Non-member” refers to a person who uses the Service without registering as a Member.
4. “Nemoz Account” refers to an email address and password-based login account required to use the Service.
5. “Nemo Album” refers to a medium issued by the Company that allows access to platform content through authentication methods such as NFC tags or QR codes.
6. “Activation” refers to the act of registering a Nemo Album to a Member’s Nemoz Account via NFC, QR code, or similar methods to obtain access rights to the album’s digital content.
7. “Content” refers to all digital copyrighted works provided by the Company through the Service, including music, videos, images, e-books, and links.
8. “Mall” refers to a virtual place of business established to facilitate transactions of goods through Nemoz.
9. “Goods” refers collectively to tangible products such as albums and merchandise, as well as intangible products and services such as digital content and paid services sold through Nemoz.
10. “Entry Ticket” refers to goods that grant participation rights in specific events (e.g., fan signings, video calls, prize drawings) or probability-based items (random goods, gacha, etc.) whose value expires upon result confirmation or the passage of time.
Article 3 (Posting and Amendment of Terms)
1. The Company shall post these Terms, along with its business name, representative’s name, business address, business registration number, mail-order sales registration number, and personal information protection officer, in a manner easily accessible on the Service’s initial screen.
2. The Company may amend these Terms within the scope permitted by applicable laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act, and the Content Industry Promotion Act.
3. In the event of any amendment, the Company shall notify users of the effective date and reasons for the amendment at least 7 days before the effective date. If the amendment is unfavorable to users, notice shall be provided at least 30 days in advance along with individual electronic notifications (e.g., email or app push).
4. Members who do not agree to the amended Terms may express their refusal and terminate the service agreement before the effective date. Continued use of the Service without objection shall be deemed acceptance of the amended Terms.
Article 4 (Membership Registration)
1. Users may apply for membership by completing the registration form designated by the Company and agreeing to these Terms.
2. The Company shall approve membership applications unless the applicant falls under any of the following:
① The applicant is under 14 years of age
② False, omitted, or incorrect information is provided
③ The applicant has previously lost membership qualification (except where one year has passed and the Company approves re-registration)
④ Registration is deemed significantly difficult due to mechanical access, such as macros
3. Membership registration becomes effective when the Company’s approval reaches the applicant.
4. Members must promptly update their information if any registered details change.
Article 5 (Provision of Services)
The Company provides the following services:
1. Authentication of Nemo Albums and provision of digital content
2. Provision of information on goods and conclusion of purchase agreements
3. Delivery of goods under concluded purchase agreements
4. Personalized content and service recommendations
5. Other services designated by the Company
Article 6 (Modification and Suspension of Services)
1. The Company may temporarily suspend the Service due to maintenance, replacement, malfunction of communication equipment, communication outages, natural disasters, or similar causes.
2. The Company may modify all or part of the Service as necessary for operational or technical reasons.
3. If the Service cannot be provided due to business conversion, discontinuation, or mergers, the Company may terminate the Service with prior notice.
4. In the event of a transfer or merger resulting in a change of service operator, the Company shall notify Members of any transfer of personal information in accordance with applicable laws and allow Members to terminate their agreements if they do not consent.
Article 7 (Membership Withdrawal and Disqualification)
1. Members may request withdrawal at any time, and the Company shall process such requests promptly in accordance with applicable laws.
2. Upon withdrawal, all Member data shall be deleted, and ownership (digital content access rights) of Nemo Albums activated on the member’s Nemoz Account shall be extinguished. Such rights cannot be restored or transferred to another account. Withdrawal may be deferred if goods are in the process of delivery.
3. The Company may restrict or suspend membership if a Member:
① Provides false information during registration
② Fails to pay obligations related to Service use
③ Interferes with others’ Service use or misappropriates information
④ Violates laws, these Terms, or public order and morals
⑤ Manipulates Nemo Album identification information for authentication
⑥ Intentionally disrupts Service operations (e.g., repeated cancellations or returns)
4. In cases of membership disqualification, the Company shall provide prior notice and at least 30 days for explanation.
Article 8 (Purchase Application and Contract Formation)
1. Users may apply to purchase goods through the following steps:
① Searching and selecting goods
② Entering recipient information (name, address, phone number, email)
③ Reviewing Terms, withdrawal limitations, and delivery costs
④ Agreeing to the Terms & Conditions and selecting a payment method
2. A contract is formed when the Company’s acceptance reaches the user in the form of a confirmation notice.
3. The Company shall notify that purchases made by minors without legal guardian consent may be canceled, and such contracts may be canceled accordingly.
Article 9 (Payment Methods)
Payment for goods may be made using any of the following available methods:
① Credit, debit, or prepaid cards
② Bank transfers (online or mobile)
③ Direct bank deposit
④ Easy payment services (Naver Pay, Kakao Pay, Toss, Payco, etc.)
⑤ Mobile carrier billing
⑥ Mileage or points
⑦ Other electronic payment methods
Article 10 (Delivery)
1. The Company shall take necessary measures to deliver goods or enable use within 7 days from the date of purchase, except in cases such as pre-orders or third-party delays.
2. The Company shall specify delivery methods, shipping costs, and delivery periods.
3. The Company shall compensate for damages caused by delayed delivery unless it proves the absence of intent or negligence.
Article 11 (Withdrawal of Purchase)
1. Users may withdraw purchases within 7 days from receipt, except in the following cases:
① Goods are lost or damaged
② The value of goods has significantly decreased
③ Digital content provision has begun
④ Packaging of reproducible goods has been damaged
⑤ Event entry tickets or similar goods whose value decreases over time
2. If goods differ from advertisements or contract terms, withdrawal is possible within 3 months of receipt or 30 days from discovery.
3. The Company shall refund payments within 3 business days after purchased product is return and pay interest for delayed refunds.
Article 12 (Content Use and Copyright)
1. Members may use content only for personal, non-commercial purposes.
2. Members acquire no ownership or intellectual property rights to content, only a limited license to use it.
3. Copyright and intellectual property rights belong to the Company or original rights holders.
4. Unauthorized reproduction, distribution, performance, display, broadcasting, modification, or third-party provision is prohibited and may result in civil and criminal liability.
5. The copyright of any content posted by a Member within the Service shall belong to the respective Member. However, the Company may use such content for the purposes of operating and promoting the Service, and this right of use shall remain valid even after the Member withdraws from the Service.
Article 13 (Member Obligations)
1. Members shall not engage in the following:
① Providing false information or impersonation
② Infringing intellectual property rights
③ Damaging reputation or interfering with business operations
④ Commercial use of the Service without consent
⑤ Unauthorized access to servers or networks
⑥ Repeated cancellations or returns to disrupt business
⑦ Use of antisocial or offensive nicknames
⑧ Acts prohibited by law
2. Members are responsible for managing their IDs and passwords and must notify the Company immediately of unauthorized use.
Article 14 (Personal Information Protection)
The Company shall protect Members’ personal information in accordance with applicable laws. Details are governed by the Privacy Policy.
Article 15 (Dispute Resolution)
1. The Company operates a customer service center to address legitimate complaints and compensate for damages.
2. Disputes may be resolved through mediation by dispute resolution bodies commissioned by the Fair Trade Commission or local governments.
3. Litigation shall be subject to the jurisdiction of the user’s address at the time of filing, or if unclear, the Seoul Central District Court.
Article 16 (International Use)
1. The Company does not guarantee service quality or usability outside the Republic of Korea.
2. Members using the Service abroad do so at their own discretion and responsibility and must comply with local laws.
Article 17 (Disclaimer)
The Company shall not be liable for:
① Force majeure events such as natural disasters or emergencies
② Damages arising from transactions between users or third parties
③ Damages caused by false or inaccurate information provided by users
④ Damages caused by illegal server access or malware by third parties
⑤ Service disruptions attributable to users
Addendum
1. These Terms take effect from January 20, 2026.
2. Prior Nemoz App and Nemoz Shop Terms are replaced by these Terms.
3. Matters not specified herein shall follow applicable laws and customary practices.
| Effective Date | Summary |
| 2026.01.20 | Integration of Nemoz App and Nemoz Shop Terms |
| 2022.07.15 | Amendment regarding loss of album ownership upon termination |
| 2022.06.07 | Added age restriction under 14; terminology refinement |
| 2022.04.01 | Initial enforcement of Nemoz Shop Terms |
| Company Name | Nemoz Lab Co., Ltd. |
| CEO | Su Jin Jeon |
| Address | Room 417, Seoul Startup Hub Main Building, 21 Baekbeom-ro 31-gil, Mapo-gu, Seoul, Republic of Korea |
| Customer Support | +82-1533-7674 / cs@nemoz.io |